Terms & Conditions

Welcome to our website.

By using this website you are agreeing to the terms and the following terms and conditions which along with our privacy policy.


Once you have placed an order with us, we will send you an order confirmation by email. Please keep this safe as the order reference may be required by us if you have any subsequent queries. Order acceptance and completion of the contract between you and Classic Characters shall occur on the despatch of the items as set out in the email order confirmation. We will send you a further email when your goods have been dispatched, any items not confirmed in this email do not form part of this contract.

Classic Characters reserves the right to refuse your order for reasons including but not limited to the following:

  • The product you ordered being out of stock
  • Payment authorisation being unobtainable or withheld
  • Inaccuracies in product description or pricing set out on our website


If you are unhappy with a product or dissatisfied within 14 days of your purchase we would be happy to give you a refund. To do this we ask that you please return the item to us in the original packaging and in good saleable condition along with a copy of your receipt.

The item can be returned by mail. We shall also refund any delivery charges incurred in dispatching the item to you.

You will be responsible for the cost of returning the goods to us and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of your order. Certificates are available free of charge from the post office. Please email returns@classiccharacters.co.uk with details of your return.


If you wish to amend or cancel your order you must do so within 2 hours of placing your order by emailing returns@classiccharacters.co.uk or telephone 07562609731.


All prices include VAT (where applicable)


All items on our website are sold subject to the description. We take every effort to make sure that our descriptions are accurate and up to date, these may be subject to change at our discretion.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
All discounts / offers are not valid with any other discounts / offers and cannot be combined with any other discount / offer.


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